FAQs

1. How long does shipping take?

Shipping typically takes 0-1 business days. However, please note that delivery times may vary depending on your location and any unforeseen circumstances.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in its original condition, unworn, and with all tags attached. For more information, please refer to our refund policy.

3. How can I track my order?

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your package. Simply enter the tracking number on the carrier's website for real-time updates.

4. Do you offer international shipping?

Yes, we offer international shipping to customers around the world. However, please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer.

5. What should I do if my package is lost or damaged?

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately or email us at hello@9thDegree.co.uk. We will work diligently to resolve the issue and ensure that you receive a replacement or refund as appropriate. Please note that claims for lost or damaged packages must be reported within 30 days of the estimated delivery date.

6. Can I cancel or change my order?

Once an order has been placed, it can be cancelled or changed. Just Email Us within 12 hours. We strive to process orders quickly to ensure prompt delivery to our customers.

7. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can select your preferred payment option during the checkout process.

8. How can I contact customer support?

You can contact our customer support team by emailing us at hello@9thDegree.co.uk or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

9. What is your refund policy?

We offer refunds for eligible returns within 30 days of receiving your item. The item must be in its original condition, unworn, and with all tags attached. Once we receive and inspect the return, we will notify you of the refund status. Refunds are typically processed within 10 business days and will be credited back to your original payment method.

10. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item.